• Return & Refund Policy

    Last Updated: September 15, 2026

    At ArtwiseLirio, we want you to be satisfied with your purchase. This policy explains when merchandise purchased directly through ArtwiseLirio.com may be returned, exchanged, or refunded.

    Quick Summary

    Topic

    Policy

    Standard returns and exchanges

    Request within 15 calendar days of delivery; approval is required

    Damaged or defective items

    Contact us within 48 hours of delivery

    Exclusions

    Used, washed, altered, personalized, original artwork, tarot readings, and Amazon.com purchases

    Return shipping

    Customer pays unless the item is damaged, defective, or otherwise covered by law

    Refunds

    Issued to the original payment method after an approved return is received and inspected

    1. Standard Returns and Exchanges

    You may request a return or exchange within 15 calendar days after delivery. Contact us before sending anything back, because all returns require ArtwiseLirio’s approval.

    To request a return or exchange, email:

    TheSpiritualArtist@ArtwiseLirio.com

    Include your order number and the reason for your request.

    Returned merchandise must be:

    • Unworn and unused;

    • In its original condition;

    • Free from damage caused after delivery;

    • Returned with original tags and packaging, when applicable; and

    • Accompanied by your order number or other proof of purchase.

    We may refuse requests submitted after the 15-day period or returns that do not meet these requirements.

    2. Exclusions

    The following items are generally not eligible for return or exchange:

    • Merchandise that has been worn, used, washed, altered, or damaged after delivery;

    • Personalized or customized products, unless they arrive damaged or defective;

    • Original artwork;

    • Tarot readings; and

    • Coloring books purchased through Amazon.com.

    Coloring books are sold through Amazon.com, not ArtwiseLirio.com. Contact Amazon regarding returns, refunds, replacements, or other issues with those purchases.

    Nothing in this policy limits rights or remedies that cannot legally be excluded.

    3. Change-of-Mind Returns

    We do not accept returns solely because you changed your mind or no longer want an item, except where required by law.

    Many merchandise items are produced on demand. Please review product descriptions, sizing information, and other details before placing your order.

    4. Damaged or Defective Merchandise

    If an item arrives damaged, defective, or materially different from what you ordered, contact us within 48 hours of delivery.

    Please provide:

    • Your order number;

    • A description of the problem; and

    • Clear photographs, when applicable.

    Do not return damaged or defective merchandise unless we provide return instructions. After reviewing the issue, we may offer a replacement, exchange, or refund, as appropriate.

    5. Return Process

    If we approve your return, we will provide return instructions. Do not send merchandise back without authorization, because unauthorized returns may not be accepted or may delay processing.

    Package the merchandise securely and retain proof of shipment. ArtwiseLirio is not responsible for merchandise lost or damaged during return shipping when you are responsible for that shipment.

    6. Return Shipping

    You are responsible for return shipping costs unless the merchandise is damaged, defective, or applicable law requires ArtwiseLirio to cover the cost.

    7. Exchanges

    Approved exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another appropriate resolution, including a refund.

    8. Refunds

    After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method.

    Your payment provider may require additional time to post the refund. Original shipping charges are generally nonrefundable unless the refund is required because of an error, defective merchandise, or applicable law.

    We do not charge a restocking fee unless a specific product or offer states otherwise before purchase.

    9. Order Cancellations

    Because ArtwiseLirio merchandise is produced on demand, cancellation requests must be made before an order is released for fulfillment.

    Orders are reviewed and processed for fulfillment beginning at approximately 10:00 AM Atlantic Time on the next business day.

    If you wish to cancel an order, please contact us as soon as possible after placing it at:

    TheSpiritualArtist@ArtwiseLirio.com

    We will review the status of your order and determine whether it can still be canceled before it is released for fulfillment.

    Once an order has been released for fulfillment or production has begun, cancellation may no longer be possible.

    If your cancellation request is approved, any applicable refund will be issued to the original payment method.

    Nothing in this section limits any cancellation, refund, or other rights required by applicable law.

    10. Tarot Readings

    Tarot readings are final sale and nonrefundable.

    They are provided for entertainment, personal reflection, and spiritual guidance only. They are not a substitute for professional medical, legal, financial, mental-health, or other professional advice.

    11. Third-Party Purchases

    This policy applies only to merchandise purchased directly through ArtwiseLirio.com.

    Products sold through third-party retailers, including coloring books sold through Amazon.com, are subject to the retailer’s policies.

    12. Contact Us

    For questions about returns, exchanges, refunds, damaged merchandise, or cancellations, contact:

    ArtwiseLirio
    Lirio Jimenez
    TheSpiritualArtist@ArtwiseLirio.com

    Thank you for supporting ArtwiseLirio.