Return Policy:

At Artwiselirio, we want you to be completely satisfied with your merchandise.  We have a 15 - day after receiving your item to request a return or exchange. Tarot Readings are final, and non refundable. We do not accept returns for buyer remorse. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You will also need the receipt/order number.

  •  Notification of Returns: All merchandise returns must be notified and approved within 30 days from the delivery date to initiate a return. You can contact us at TheSpiritualArtist@Artwiselirio.com If your return is accepted we will send you a return label.

  • Eligibility of returns: To be eligible for a return,  the merchandise must be in the original condition, unused and with all original tags and packaging. We reserve the right to refuse returns that do not meet these requirements or are notified beyond the specified time frame.

  • Return process: Once your return request is received and approved, we will provide you with instructions on how to proceed with the return, Please ensure that the merchandise is securely packaged to prevent damage during transit. Packages sent back without prior contact for return approval will not be accepted.

  • Return Shipping: The customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe delivery of the returned merchandise. We are not responsible for any lost or damaged items during the return shipping process

  • Refund or Exchange: Upon receiving and inspecting the returned merchandise, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase.Please note that shipping fees and any applicable restocking fees may be deducted from the refund amount. Incase of exchange, we ship the requested replacement item(s) to you subject to availability.

  • Non-Returnable Items: Certain Items are non-returnable, including but not limited to digital downloads, customized or personalized products, and original artwork. Tarot Readings, as we understand these are for entertainment purposes only. NOT to be consider professional advice in medical, legal or financial matters. These items are final sale and cannot be returned, refunded or exchanged unless they arrive damaged or defective.(physical merchandise only, after approval).

  • Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately within 48 hours of delivery. We will work with you to resolve the issue by providing a replacement, repair, or refund, depending on the circumstances.

  • To cancel and get a refund on your order; Cancellations must be done prior to processing order time. All order will review and process at 10 am Atlantic standard time. Once the order has been processed and has entered the fulfillment stage, we do not accept cancellation and we will not do refunds on the order. If you cancel, we will review your order, if it hasn't entered into fulfillment, we will notify you by email and how to proceed. If it has we will also notify by email.

Please note that this return policy applies to merchandise purchased directly from Artwiselirio. If you have any questions or need any further assistance regarding returns, please reach out to our customer support team.


You can always contact us for any return inquiry at

TheSpiritualArtist@Artwiselirio.com

revised: Feb 5, 2025